At Salti Couture, your satisfaction is our priority, and we greatly appreciate your business. Please be informed that we do not offer cash refunds. Instead, we provide the option for exchanges or issuing store credit.
If you wish to make an exchange, we're more than happy to assist within 30 days from the original purchase date. For this, you'll need to provide a valid receipt and ensure the original tags remain attached to the garment. Similarly, we accept returns within the same 30-day period, and in response, you'll receive store credit. Please remember to have your valid receipt and all tags intact on the item for this process.
Please note that items on "Final Sale" like Sale Items, are not eligible for in-store exchanges.
If you've received an online order that was damaged, defective, or incorrect, we're here to help. Our customer service team will guide you through receiving a full refund to your original payment method under such circumstances.
To initiate either a return, exchange, or refund, please email us at firstname.lastname@example.org. Include the item details, the reason for return or exchange, and your order number in your email.
Your satisfaction is our goal, and we're here to make your shopping experience as seamless as possible.